Customer Service Mgmt in Healthcare Organizations

Customer satisfaction has become one of the approaches used to manage competition in the health care industry. This course introduces students to the concepts and professional skills related to customer service. Three major aspects of customer service included in the course are: the profession; skills for success; and building and maintaining relationships. The course also examines how to understand customer expectations; use effective communication and conflict management skills when dissatisfaction occurs; and the strategies used to measure, evaluate, and improve customer satisfaction.