Hospitality Marketing and Sales

Sales and marketing within individual hotels is one of the most important aspects of revenue generation in the hospitality industry. This course investigates the typical sales and marketing operation in luxury hotels and contrasts these techniques with other industry market segments. Guest segment analysis and regional marketing techniques; analysis of local competition; social media; impact issues; rate comparisons; revenue and cost management interfacing; corporate marketing integration; horizon analysis; sales plans and interdepartmental communications are examined in-depth.